I changed tariff almost 9 weeks ago, and my Direct Debits have been going off, but I have not been charged against the considerable credit I have built up.
I am on a smart meter, and I can see that the last read was only 10 days ago - which in the past would have generated a charge.
Problem is that I am not able to gauge whether I am paying enough on the new tariff to prepare for winter.
@PieterE
Morning This has happened to me before. I contacted Customer Services and they were able to resolve the problem. Ways to contact them are in the purple area at the bottom of the web page.
I changed tariff almost 9 weeks ago, and my Direct Debits have been going off, but I have not been charged against the considerable credit I have built up.
I am on a smart meter, and I can see that the last read was only 10 days ago - which in the past would have generated a charge.
Problem is that I am not able to gauge whether I am paying enough on the new tariff to prepare for winter.
Any ideas?
Further to the advice from @WizzyWigg above, you could submit a manual read to see if that generates a bill. Then at least you know something works. Then wait until the next monthly smart reads get pulled to see what's what.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
It's lovely to have you here!
Did you manage to find the answer? It might be helpful for others on the forum who could be experiencing something similar 😊
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