Hi Folks,
I hope all is well.
I finally have had a smart meter installed after years of persuasive marketing emails from Eon!!
The install went well for both the electricity and gas meters and a very neat and tidy job was done.
Here is the “however” bit.
A week and a half later and the meter is still in manual or dumb mode. I have emailed EonNext and have not had a reply. I received a text message the following day after installation from EonNext stating the installation could not be finished and that they would be back in touch:“We'll be back in touch to rebook your appointment when there's signal in your area.”
Can someone explain how I can find out what the issue is in my local area.
My meter is: Kaifa MA120
The SMETS2 Comms module is:
EDMI CS010A Standard 420
The lights on the meter are all in sync for WAN and HAN - i.e. every 5 second flashing.
The engineer mentioned an issue with the DCC which I believe in Scotland is Arqiva. The citizens advice checker advises they cant find the meter in terms of it being in smart mode.
What can I do as a customer to find out the issues in the area and how can it be rectified. If I had broadband or mobile issues in my area I could find the service status on a web portal as a customer. I cant find anything like this for these meters.
Very frustrating as I want to move to an EV tariff and cannot because the meter is not in smart mode and that was one of the reasons I capitulated to get a meter so I could move tariffs and charge effectively at home.
Any help or advice would be hugely appreciated.
Cheers
D.
I hope all is well.
I finally have had a smart meter installed after years of persuasive marketing emails from Eon!!
The install went well for both the electricity and gas meters and a very neat and tidy job was done.
Here is the “however” bit.
A week and a half later and the meter is still in manual or dumb mode. I have emailed EonNext and have not had a reply. I received a text message the following day after installation from EonNext stating the installation could not be finished and that they would be back in touch:“We'll be back in touch to rebook your appointment when there's signal in your area.”
Can someone explain how I can find out what the issue is in my local area.
My meter is: Kaifa MA120
The SMETS2 Comms module is:
EDMI CS010A Standard 420
The lights on the meter are all in sync for WAN and HAN - i.e. every 5 second flashing.
The engineer mentioned an issue with the DCC which I believe in Scotland is Arqiva. The citizens advice checker advises they cant find the meter in terms of it being in smart mode.
What can I do as a customer to find out the issues in the area and how can it be rectified. If I had broadband or mobile issues in my area I could find the service status on a web portal as a customer. I cant find anything like this for these meters.
Very frustrating as I want to move to an EV tariff and cannot because the meter is not in smart mode and that was one of the reasons I capitulated to get a meter so I could move tariffs and charge effectively at home.
Any help or advice would be hugely appreciated.
Cheers
D.
