@Sonj1971
Sounds to me that they have only read the electricity meter and not the gas. If I was you I'd send a manual reading for the gas. This will result in a separate gas statement but least you know you've paid both. It does happen sometimes.
@Sonj1971
I find the gas smart meter is the problem one. Electricity meter no problem. Send that manual reading for now and keep an eye on gas meter. If it happens again maybe contact Customer Services. I'm afraid these Smart Meters are not as smart as we'd like. 👴
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Level 125-05-23@WizzyWigg assume if I’m on a smart meter something must have gone wrong for them to not read it?
