I'm weary about my Smart meters (Gas & Electric). No matter who I speak to, email, twitter, whatsapp.... and a whole load of promises, nobody can ever sort out why they can't read our smart meters that were fitted over 3 months ago.
@SBEN I am sorry to hear that the Gas meter is not working correctly. The questions that I would ask to see are: were both meters installed together? When was that? As you have been in touch before with our customer service what reasons have they given you for the not functioning of the meter?
Like @retrotecchie said, we aren't a customer service platform but we do try to help when we can 😀
If they're not visible on the network, chances are you are in a location with no communications coverage so they never will.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
If they're not visible on the network, chances are you are in a location with no communications coverage so they never will.
Clicking on your link and running the MPAN checks for each of my Electric and Gas meters reveals that....the electricity meter IS working in smart mode but the gas is not.
For a short time about 6 weeks after the connection the Electric meter DID register some readings in the App but certainly nothing has shown for a good month or so.
Oddly... the Loop Energy App DOES show most daily readings for both meters.
Whenever I've talked to anyone at EonNext there is never any follow up from them when they go away to address it supposedly.
There have been some mutterings about the old 'dumb' gas meter not having been de-registered or whatever but who knows. The bloke who fitted both meters seemed certain that he'd done everything correctly and that there would be no issues sending readings. There is no weak coverage issue I think and this is surely demonstrated by the 'Loop Energy' App capturing data most days?
You should only see monthly billing reads in the app. There isn't any function for tracking usage. So, I would expect to start seeing monthly reads once the meter had been put onto the correct schedule. Does gas consumption register on your IHD correctly?
You should only see monthly billing reads in the app. There isn't any function for tracking usage. So, I would expect to start seeing monthly reads once the meter had been put onto the correct schedule. Does gas consumption register on your IHD correctly?
Yes, I see the IHD readings correctly for both Gas and Electric.
Who is the person to put the gas 'on the correct schedule' and why does nobody do it despite promises from several people so far?
Where are Loop getting their readings from if Eon next can't read the gas meter?
I'm baffled.
Loop are getting their readings from DCC on a 'per meter' basis. Suppliers get their data from the DCC, but sent as batches of data on a 'per supplier' basis. For some reason, there are some allegedly 'industry wide' issues whereby data files have not got correct reading data but large swathes of blank or 'null data' instead. Something to do with the BOL which is the software layer that the suppliers use to decode the DCC bulk files.
No one is 'fessing up to who caused, who owns or who is going to 'fix' the issue. More proof that 'smart metering' is not that smart!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
