Why do E.ON Next keep randomly pulling readings from my smart meter?

Level 1

Karln

10-02-23

10546 views

Query below

Last edited by Han_EONNext; 13-02-23 at 13:49.

33 Replies

Level 1

Karln

10-02-23

Why have I been billed on the 9^th Feb 2023?????
My reading date is 22^nd of each month.
Are deliberately trying to push me over the edge as my mental health is just about at its whit’s end now with eon next.

PLEASE REPLY ASAP as this is getting beyond a joke now.

Level 92

retrotecchie

10-02-23

@Karln

Two words of advice.

Switch supplier.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 1

Karln

10-02-23

I cant at the moment because i am still on a super low v15 tariff and if i switch now i will be slammed on to a much higher tariff.

Level 91

meldrewreborn

10-02-23

@Karln Remind us, are you on payment on receipt of bill rather than fixed direct debit? If you were on the latter this readings business would matter not one jot.

You would have a set payment on a set date I appreciate that others have different views but for me it provides certainty and reassurance.

Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.

Level 1

Karln

10-02-23

i am on variable monthly pay on recipe of bill

Level 91

meldrewreborn

10-02-23

@Karln

so every time a reading is made you get a bill, I think that is how it works from what I’ve read before.

Level 92

retrotecchie

10-02-23

@Karln

Have you submitted any manual readings, because that will trigger an unscheduled bill, on top of bills generated from smart reads.

Level 1

Karln

10-02-23

Originally Posted by meldrewreborn

@Karln

so every time a reading is made you get a bill, I think that is how it works from what I’ve read before.

My meters are supposed to be read once a month on the 22nd. But i have been getting readings sometimes 5 in one month and multipul bills which is beyond a joke to tell you the truth. When it was just eon all was fantatic.

Last edited by Anasa_EONNext; 12-02-23 at 08:33.

Level 1

Karln

10-02-23

Originally Posted by retrotecchie

@Karln

Have you submitted any manual readings, because that will trigger an unscheduled bill, on top of bills generated from smart reads.

I subitted 2 manual readings last month because i was told to due to eon next saying i had a faulty smart meter.
Then i got told off for sending the manual readings in because my smart meters where working fine (which was a lie because no readings where sent hence why i sent manual reading in).