[orkney]

Hello

My bill last month is above the cap and has reduced my credit by the difference between the bill and the cap. Can you explain how this works.

Thank you

[JoeSoap]

@orkney

The price cap is a cap on the amount you can be charged per unit of energy and per day as a standing charge. Unfortunately it’s not a cap on how much you actually pay for your usage; that depends on how much you actually use.

Even on a fixed tariff the monthly direct debit is fixed in accordance with how much it is estimated you will use over the course of the fix. If you use less than the estimate then you will be in credit at the end of the fixed term and if you use more then you will owe money.

Similarly, on a variable tariff, your monthly bill will reflect what you actually use, which will probably be above or below your monthly payment.

Also, you need to check if the meter readings used in the bill are actual or estimated.

I hope this is the explanation you were seeking.