I switched from prepay key card to smart meter early November.
My balance online shows £80 since November 11, I have made payments showing online since then of £250.
Yet today I received £5 pound meter alert.
I have called twice the last 10 days, each time waiting almost 30 minutes, only to be told I would be transferred. First time was told it would be corrected.
Second time person told me they had no clue what the problem was but a specialist would call me the same day but no call received.
I need electricity for work. Is there any number at EON to reach someone to resolve issue ? I
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
retrotechie- i have no idea if meter shows on network as it is blank. i received email from Eon last night, their only suggestion is to call again butt admitted they have received payments- so it looks as though i will have no electricity over Christmas. I have never encountered a business like this- no matter what I pay, no matter how many times I call, Eon refuses to solve the issue except to tell me to call again.
The balance that shows on the display ( which is now showing) and meter does not reflect over £200 pounds paid ( which their website shows) not has the website balance been updated.
The original meter read was £80. While I was making payments not being reflected by Dec 19 it had dropped to a £2 pound balance. Then one EON employee pushed through £60 pound in payments.
It is now down to £45 pound balance, but no payments - over £200 are being reflected on the display, the meter or website balances. EON employees keeo asking me to enter with the UTZRN number but that never works- and deny they can push through payments though one employee did before.
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