Does anyone know how to get a replacement electric key mine no longer tops up
Replacement electric key
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- replacement key
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Level 9219-12-22@Robertb
Drop an email to hi@eonnext.com with 'Urgent - Prepay electric key not working' in the subject and all your details in the body. They will arrange a code to get a new key from payzone for you.
Does your meter beep and show any error codes when you insert the key?
Last edited by retrotecchie; 19-12-22 at 18:26.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 319-12-22@retrotecchie just displays error d2 tried topping up but won't accept top up -
Level 9219-12-22@Robertb
Ok, error d2 means you don't have enough money on the key to top up out of emergency credit. The key is fine, you just need to put more money on it.
If the problem is topping up at payzone and not accepting the key, then either the payzone terminal is duff, or the key is dodgy, but the meter showing that code usually means the key itself is fine, just not enough credit. You need to add at least £6 plus whatever emergency credit you have already used.
Last edited by retrotecchie; 19-12-22 at 18:54.
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Level 319-12-22@retrotecchie I was trying to put £50 on tried two different places both said key no good
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Level 9219-12-22@Robertb
Ok, that would usually give you d4 or d6 on the meter. Just trying to rule out anything easily fixable before you go through the hassle. Back to the email suggestion it is then
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Community Team20-12-22Morning @Robertb,
Have you managed to get to get this sorted yet? If not let me know and I can help you with this 😊
@retrotecchie the d2 error on the key usually means that the key is unable to recognise the top up, it's the "invalid check sum" error in these circumstance if the customer keeps getting this error then it usually means a new key is needed as it needs reprogrammed. We have seen this a lot with people using the old npower keys but it can happen with any."Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳OUT OF OFFICE UNTIL 04/05/24 🏖
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Level 320-12-22@DebF_EONNext not sorted as yet need to source a new key
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Community Team20-12-22Have you been given a code to collect a new key @Robertb? If you have a code but are struggling to find a new key you can try to use your current key to reprogramme it but it doesn't always work (which is why we recommend a new one) It's always recommend you collect an E.ON Next, E.ON or EDF key.
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Level 320-12-22@DebF_EONNext not spoken to anyone yet how do I get a key
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