We see that people get frustrated with customer service (it's not just in the energy industry either though, all customer services get hammered, more so at this time of year) however we supply millions of households and business' across the UK and in the grand scheme of things the majority are happy customers, of course there are some that fall through the cracks but we do what we can do make it right once it's brought to our attention and we try our best to prevent it happening again.
Our Energy Specialists are working flat out at the moment to keep people on supply and get through as many queries as they can, prioritising our most vulnerable customers. They continue to do this day in day out and they do it with a smile, all the while many of them are in the same situation as our customers. I think that it's important to remember that they are only human and there is only so much a person can do. So I personally would like to applaud 👏 our Energy Specialists for working as hard as they do!
On that note...
Q:What did one Christmas tree say to the other?
A: Lighten up 🎄✨
Last edited by DebF_EONNext; 16-12-22 at 13:16.
Reason: Community Values
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
Yes, on the few occasions I found myself working in retail over the Christmas periods, we did indeed get properly hammered. The difference being, we were actual visible human beings who could be approached at a Customer Service desk in the store.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
it is important to distinguish between the company , with its systems and processes, and the employees attempting to make things work.
But from my independent viewpoint, as a whole my comment on customer services is entirely valid.
The company would do well to benchmark itself against the RAC or the AA.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@DebF_EONNext
First prize for the biggest joke of all this year in my opinion goes to the Liz Truss Government. No contest!😁🎅🤡
Q:What sort of motorbike does Santa ride? Answer: A Holly Davidson!😆🏍🎄
Q:What has four legs but can't walk? Answer: A table😀
Q:What type of room has no windows or doors? Answer: A mushroom.😄🍄
Last edited by Tommysgirl; 16-12-22 at 17:38.
Reason: Adding info
Q:Why are people cutting back on Brussels Sprouts this year? Answer: Because the cost of gas is so high.😄🤢
Q:What do you call a penguin🐧 in the Sahara Desert? Answer:Lost!😄
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