[Gabifranco]

Can you kindly advise another number for customer service support team as the 0808 5015200 is not working please.

[retrotecchie]

@Gabifranco

I just tried it. Seems to be working fine, although after the weekend the queues are likely to be rather long.

[Gabifranco]

Thank you! Yes now it seems it’s working :) I don’t really mind waiting, well.. not too long, but at least it has been answered whereas before the line was being dropped.

Originally Posted by retrotecchie

@Gabifranco

I just tried it. Seems to be working fine, although after the weekend the queues are likely to be rather long.

[retrotecchie]

Good luck. Mondays are always busy after a weekend, especially so in bad weather. Fingers crossed it won't be too long for you.

[Tiberius]

Good luck on getting an answer from the so-called helpline!

I'm on dual-fuel prepayment meters. Way back on October 7th I had problems with my electricity supply which, to save time, I won't go into but STILL hasn't been resolved. I spent about 3.5hrs on hold to be eventually told totally wrong answers which caused more problems.

Early this morning my gas ran out so I went to top it up and couldn't. All I got was bright green screen with a message saying "call help". So I did. I tried the 08085015200 and 08085015088 but, after 3hrs, still no answer.

So I went to the Eon social media site using Messenger. I actually got someone almost straight away and explained my situation and, after answering a few questions about my prepayment meter and sending a photo of the meter screen, they said they would try to get through to the numbers I mentioned. That was over an hour and they are still on hold. So even the Eon reps can't get an answer!

Its now 7pm. That's 11hrs since my gas ran out. No hot water, no heating, can't cook anything and it's now - 3°. So much for Eon caring about their customers.

UPDATE

9.55pm. - 4°

STILL no progress and now the Eon phone lines don't work.

[Gabifranco]

Thank you for your honest answer. Im sorry to hear you’re having such a hard time specially with this weather. I’ve managed to send an email to hi@eonnext.com and I have received a rather prompt response and they’ve solved my issue quickly. Maybe try to contact them via e-mail. It worked for me better than telephone.
Wishing you good luck!!!

[Gabifranco]

Thank you! I’ve sent an email to hi@eonnext.com and received a prompt response 😊 and they’ve solved quickly.

[MAW]

@retrotecchiethey are perpetually busy. doesnt seem to matter what time or day you call there isnt enogh of them. id understand if it was a medium sized business, but for a multi national with £billions, there is no excuse.

[MAW]

@Gabifranco they dont want you to telephone them any more, this much is obvious as they are making it almost impossible to get through to them that way.

[MAW]

@Tiberiusmy experience as well. on every occasion i try to call them.