@viciovb you will need to contact customer services. This isn’t an urgent issue so I’d suggest email - it gives you proof of starting matters off.
there can be many reasons why the meter is not on the DCC network, but commonly it’s because they are SMETS1 meters and they have failed to be re-enrolled onto the new standard DCC network. Eventually a new meter will be fitted but it’s not a priority for the suppliers at present.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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