[vivpyner]

@retrotecchie Thanks, I will see what happens with the Energy Ombudsman first, but that may be worth trying.

[retrotecchie]

@vivpyner

The Obudsman usually won't get involved until you have a deadlock letter, but worth trying, just in case.

[vivpyner]

@retrotecchie Thanks, it seems strange that the Ombudsman, and possibly Ofgem, may not get involved if Eon just ignore my complaint. That seems nonsensical. We shall see.

[retrotecchie]

@vivpyner

So long as you have a record trail of your attempted communications, you should have 'ammunition'.

[vivpyner]

@retrotecchie Yes, I have a long Word document detailing all of my emails and other attempts to get them to do something. And I am not deleting any of the emails until I am sure that the problem has been fixed.

[retrotecchie]

@vivpyner

👍

[vivpyner]

I thought I would tell Eon that I have contacted the Energy Ombudsman and want substantial compensation for the aggravation they have caused me, and the amount of time I have had to waste trying to get them to do what I believe that they are supposed to do within 5 days. That probably won't make any difference, but at least they may realise how angry they have made me.

[meldrewreborn]

@vivpyner if the complaint has not been resolved after 8 weeks, you can go to the ombudsman. You still need to chase customer services because your meter needs to be replaced. You will eventually be billed on estimates. You at least can burn all the gas you want in the meantime because it’s not being metered.