on my last statement EON indicated that a sum of money was "returned to bank" and dated - nearly a month later no credit has been made to the account. Is that normal?
Money Returned to Bank
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Best Answer
17-11-22Best Answer@SHC There could be a couple of reasons why this has happened but to know for sure, you'd need to get in touch with an Energy Specialist so they can take a look.
Once you find out, would you pop back and let us know? -
Level 9217-11-22@SHC
Any chance you can give us a screen shot of your statement with any personal information redacted, of course, so we can try and figure out what has happened here?
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Level 9217-11-22@SHC
Ok...
Can you do the same but with an actual pdf full statement. That usually has a lot more information.
What you are saying is that your refund of £260 credit is not showing up in your bank account yet, yes?
Obviously , use Paint or some other app to Black out any personal details...
Unless I'm mistaken the dated entry in your account is the date your withdrawal was requested, which then comes off your account balance. I suspect there is a particular day on which E.On Next do a payment cycle, i.e. Process a whole batch of refunds, and then 3-5 days for the bank to receive the funds. Even allowing for these delays, the refund should have been credited by now.Last edited by retrotecchie; 17-11-22 at 13:57.
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Level 317-11-22Hiya, Yes you are correct the money wasn't credited to my bank account nor did I request it to be........ -
Level 9217-11-22Ok, very odd.
If you didn't request a refund and the statement says you did, or it has been applied in error, can you check your bank details in your online account or app are correct. Any kind of refund can only be credited to the details they have on file. I THINK they only show the last few digits of your bank account, for security.
I'll also ask @Anasa_EONNext and/or @Beki_EONNext to investigate further, if possible.
Tres confusing....Last edited by retrotecchie; 17-11-22 at 14:12.
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Level 9217-11-22@SHC
Unless of course, the 'refund' was some kind of 'adjustment' to the account and not an actual cash refund...correcting an estimated bill, maybe? -
Level 317-11-22Just done a bit more digging - we were without gas for a period end sept/oct and mandatory was compensation was applied to the account = £260 - maybe that was removed from the account? I don't think it was credited in error as we really didn't have gas services - but surely an explanation would be in order......
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Level 9217-11-22@SHC
Well, it appears that £260 in compensation was deducted from your account balance, so that seems to make sense taken into context, and everything does indeed add up correctly. I agree, just a quick email or message to explain would have been beneficial, but hey...we can't have everything.
So if that's put your mind to rest and it all makes sense now, is there anything else I can try and assist with?
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