Hello I have sent a meter reading on the Eon Next website using the online account but the dashboard meter readings haven't been updated yet nor has any money been taken out of credit.
1. Is there a problem with the website today?
2. Has anyone else been affected with a similar issue?
Hello I have sent a meter reading on the Eon Next website using the online account but the dashboard meter readings haven't been updated yet nor has any money been taken out of credit.
1. Is there a problem with the website today?
2. Has anyone else been affected with a similar issue?
Thanks
I think there are a few backlogs with updating your transactions and payments. The boys and girls beavering away behind the scenes are doing their very best to keep on top of everything but sometimes things do take a while to ripple through. My transactions had not been updated in a while and no bills had been issued for a month or so. I gave Customer Services a prod and got it sorted, but you will need to be a little patient right now, understandably.
If things don't catch up in the next few days, then hassle them again, but things should sort themselves out eventually.
Hello I have sent a meter reading on the Eon Next website using the online account but the dashboard meter readings haven't been updated yet nor has any money been taken out of credit.
1. Is there a problem with the website today?
2. Has anyone else been affected with a similar issue?
Thanks
@ballysingh,
Yes, I had exactly the same problem yesterday. I tried more than once to submit my online readings, and the dashboard meter readings did not update. I rang Eon next and selected the "Speak to an energy specialist" option. I was in a queue for an hour, but they eventually answered and advised they had been having some "issues" with their systems. He took my readings over the phone, and my dashboard readings updated almost immediately. Hope this helps.😀
I believe it was an issue at their end.
Yesterday I sent readings but they didn't register, so I gave up. However, found that they had registered and my account updated 4 hours later.
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