Was on a fixed tariff, wanting to swap to SVR if it was better for me and have sent several emails regarding this, requesting prices of sir compared to my current tariff.. some answered but nothing sorted..
Tried ringing, but no answers... shocking
They are extremely busy due to all the changes that occurred on 1st October so it can take hours to get through on the phone or days to get a reply to a message right now.
In the meantime, you may find an answer to your problem here
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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