Hi
have tried contacting Eon Next but actually have a life, and dont want to listen to music all day or speak to a digital person, have tried ringing, their help section and WhatsApp to no avail, can anyone explain why I keep getting told by Eon Next that they are unable to get readings from my smart meter which the pestered me to have installed and which they did only a few months ago. They also keep telling me my browser is not supported, yet I have the latest version of Microsoft Edge on windows 10, and are the two connected? thanks
Its not a browser issue. Smart meters do take many weeks to become fully operative. I find it really annoying when the DCC publish a chart showing 95% of new installation connect within 15 minutes Which gives a really good impression. They don't publish any information on how long meters take to become fully operative. But initial connection is only the first part of a process which has timescales of 6, 8 or 10 or more weeks depending on who advises you.
Personally I'd make a complaint. It might get you to somebody with enough clout to get the issue resolved.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@meldrewreborn
Thanks for your reply in connection to my post, hanging on to speak to someone as we speak, twenty minutes so far, will take your advice and make a complaint 🙂
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
