Was on a fixed and advised ebss would be applied but my fixed was way more expensive than svr. Switched to variable but now monthly is higher than fixed as 66/month discount does not seem to be applied?...
I'm on a fix but chose to sit it out and do nothing. You will see that the forum is filling up with these issues. You now need to choose whether to sit and wait and see if your £67 gets applied or you can speak to customer service again. I might be doing the wrong thing but I'm just going to continue sitting tight to allow time for the confusion to be sorted.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
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