[Spookyville]

Still no call back but had numerous credits back and then another bill. Still no idea what has gone on but cleary mistakes were made, tried calling again today but gave up after 20 mins on hold. Whenever an eonnext employee reads this I would like to request a full written explanation on what has gone on with our account since the move from eon. With the recent transactions it is clear that mistakes were made and I was essentially fobbed off in May. If I do not get a response I will be contacting the ombudsman

[Robbo]

Hi spookyville
I'm fed up to the back teeth with this company, all i keep asking them to do is simply to send me my bill for both my electricity and gas but they can't even do that. They just keep sending me either the Gas or the electricity but never both. I'm refusing to pay until they get their act together. I bet the ombudsman is being inundated with complaints regarding this hopeless company.

[Spookyville]

This is still not resolved. I have raised a complaint and still no response to it. They don't have a complaints department anymore and do not escalate issues. According to the last person I spoke to its the customer service people that resolve complaints themselves and the person I raised it with 4/5 weeks ago is off sick so nothing has happened. Really sick of this company now bigtime.

[Spookyville]

Currently on hold to eon yet again (25 mins and counting). Spoke to someone a month ago and promised me action (again) on my requested written reply from May and my complaint. Neither have happened. Yet again my meter reading date for Gas has not changed. I have been requesting this since April, managed to get the Electricity one changed in July after 4 months of calls but 6 months so far and still gas reading date unchanged. ABSOLUTELY SHOCKING. No wonder they don't have a complaints department anymore, they would be snowed under!
What do I have to do to get things sorted with this company? Calling every month to spell out my issues month on month does not seem to be working. Really at my wits end with these jokers now.

[JoeSoap]

@Spookyville

I sympathise as I too hate being on hold. Mind you, who doesn’t? I find it odd that we’re encouraged to use social media to get in touch but it now seems the best route to get something done. I don’t do Facebook or Twitter but in future I’ll be giving WhatsApp a go as I hear people have some success with it.

I think there is a complaints department at unhappy@eonnext.com.

[meldrewreborn]

@Spookyville

They are obliged by OFGEM to have "a complaints process that is clearly set out to customers, is adequately resourced and fit for purpose." see here:

Making a complaint about your energy supplier or network operator | Ofgem

The place to raise a complaint with the energy ombudsman is here:

Complain Now | Ombudsman Services (ombudsman-services.org)

It seems to me that Eon Next fall foul at the first hurdle if its impossible to contact them.