I believe there is an error in the new tariff offers that you are presenting to customers. You specifically say below each tariff option "Supply of electricity is subject to 5% VAT: This is included in the prices and costs above, and may mean charges are displayed differently on a statement of account.
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My understanding is that the VAT is NOT included in the prices being quoted, hence customers will end up paying even more than you are estimating.
This will surely be particularly frustrating to all of your customers in these very difficult times, when you charge them 5% on top of what you say.
I have kept screen copies of 4 tariff options that you have presented to me, and they all include the same mistake.
Surely these mistakes need rectifying?
"
My understanding is that the VAT is NOT included in the prices being quoted, hence customers will end up paying even more than you are estimating.
This will surely be particularly frustrating to all of your customers in these very difficult times, when you charge them 5% on top of what you say.
I have kept screen copies of 4 tariff options that you have presented to me, and they all include the same mistake.
Surely these mistakes need rectifying?
