We have a quarterly bill for Gas & electricity, yet a deduction for electricity was taken on the 16th January 2022 of £118.74.
Our last bill was 15th November 2021 which had actual readings. We aren't due a bill till mid February 2022 so don't understand what the deduction was for?
👋My name is Anasa and I'm a Community Co-ordinator here, you'll be seeing a lot more from me in the up coming months, to help share my knowledge. If you could send me a direct message I'd be happy to take a look at your account for you 😊
@Robinson109 It's always a tricky one with billing and sadly, our Community members won't be able to help with the specifics on this one. For all billing queries that are quite specific like this, it's always best to pop us a message on Facebook/Twitter or if you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200/Business related calls 0808 501 5699.
It's great that @Anasa_EONNext managed to spot your query though. Did she help resolve it? If so, could you let us know what happened and how it was resolved please?
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