@Chrisf1984 Oh this doesn't sound like it's gone right at all. My name is Beki and I am the Community Manager here and it sounds like you need someone to look into this for you. It is usually because there is a bill that needs to be manually approved. Pop me a PM and I'll get an Energy Specialist to look into it for you.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
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• Saying thanks goes a long way
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The full Community Values can be viewed here
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