I was forced to move from Igloo last year when they went bust - and I've managed to get my account set up online, but in Feb this year I was double billed, I'd already paid for energy between Oct-Feb but then I had an £800 bill applied to my account in addition for this.
I've put in regular meter readings so I know the numbers are correct.
I've tried calling - no answer, tried emailing, no response. What on earth are you supposed to do in this situation! Please can some one help?
You are not the only one - I was beginning to think that I was. Still owed over £200 credit from Igloo that has not been applied to my account and like you - still no proper bill. Just constant suggestions to increase my direct debit amount even though I remain in credit and no one to contact directly (other than through social media - not a fan) to try and sort it out.
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