[rwh202]

Originally Posted by DebF_EONNext

Hey @SPET welcome to the community and thanks for taking the time to post 🤗

I think there may have been a bit of a miscommunication here on our part and I'm sorry if this wasn't explained very well for you. Both @meldrewreborn and @POIuy354 are correct - ordinarily having a 5 dial meter will not stop you having smart, in fact having 3 phase won't stop you either.

The issue we have is on our side at the moment and is a signalling issue with 3 phase meters that also have 5 dials, this is something that we are working on and trying to find a solution for however we don't currently have a timescale unfortunately. I would keep checking back in every so often to see if there is any update, energy specialists will be able to run a check on your account to see if you are smart eligible yet 😊 This certainly looks like a 3 phase meter you can tell by how many cables the meter has yours has 4 cables which would indicate 3 phase!

3-phase 5 TERMINAL meters might have a signalling issue.
5 DIALS has nothing to do with it.
Moreover, as others have stated, this is a single phase supply, so no reason not to do a smart upgrade, except maybe signal given how rural the setup looks!

[meldrewreborn]

@DebF_EONNext

A normal meter has 4 cables, live and neutral in, and live and neutral out. An economy 7 type meter might have an additional live out to power storage heaters at restricted times.

Also 5 dials is a confusing term as some meters had a number of dials which showed all 10 digits plainly and each of the indicators moved in opposite rotational directions. Whereas this meter effectively displays a single reading. Either way its old and should be replaced fairly automatically, and certainly not have a customer request refused.

[SPET]

@DebF_EONNext

In the light of the comments here it appears I do have a single phase meter, and that the certificate is has expired. Are you able to initiate a replacement for me?

[DebF_EONNext]

@rwh202 it's a signalling issue on our side with the system not the meter itself. As I said ordinarily this wouldn't be an issue but we are having issues on our side.

I do apologise I should have written a 1 phase yesterday I don't know where my head was at possibly too much birthday cake! You are right though this does appear to be 1 phase as there are 4 cables which would indicate 1 phase meter. 3 phase tends to have 3x 100amp fuses and 3x brown cables coming out of the meter and 3x brown cables going in and will look a bit like this 👇

I will pop you a DM @SPET and get some details and see if I can do a bit of digging for you and see what we can do 😀

[DebF_EONNext]

Hey @SPET good news an appointment has been authorised 🙌 I've popped you a dm 😀

[DebF_EONNext]

@SPET glad we managed to get you there in the end! Please pop back and let us know how it all goes 😊