[Les999]

Has anyone got this to work?

I have the Next Connect app installed and apparently set up correctly.
I have deleted the 12am to 7am schedule I had on the Wallbox app.
I followed the instructions to setup the car to allow EON to control charging.

However it's not charging until I unlock the charger in the Wallbox app. If I unlock it manually at midnight it will start charging according to the schedule set by the Next Connect app, but it doesn't start charging unless I unlock it.

When I plug the car in, if I unlock the charger it starts charging immediately regardless of the Next Connect schedule. Then if I stop the charge in the wallbox app it soon locks the charger again and has to be manually unlocked before it will charge.

It seems like there should be a setting in the Wallbox app to allow the Next Connect app to control the charger, but I've not been able to find anything.

The charger was supplied and fitted by EON and was working fine until I started with the Next Drive Smart V2 tarrif.

Any suggestions?

Thanks
Leslie

[rwh202]

The smart tariff controls the car, not the wallbox.
The wallbox needs to be left unlocked.
Your issue is that the car then starts charging immediately and isn’t being controlled properly by E.On - what car is it? Did the test charge from the app work?

[Les999]

It's a tesla model 3. The test charge did work.

By default the charger auto locks after 2 minutes. Should i turn off auto lock?

[rwh202]

Yes, the wallbox needs to be ready to deliver power to the car when it gets scheduled to draw it, so turn off whatever lock is on the wallbox.

[Les999]

Thanks. I'll give this a try next time I plug it in.

[Les999]

Ok so I turned off the auto lock setting in the Wallbox app yesterday. Today I plugged the car in at about 9pm and it started charging immediately. The Next Connect app says 'unplugged'. Now, after stopping the charge in the Tesla app, the Wallbox app says 'Charging Standby Vehicle not requesting energy' and the Next Connect app still says Unplugged. The Tesla app recognizes that it is plugged in and says charging stopped.

I suspect the Next Connect app is not communicating with the car to tell it when to start/stop charging. I've asked Eon next support if they can 'unlink' the car so I can repeat the setup process. I can't see any option to do this myself.

[Les999]

I found I could unlink it and link it again in the Next Connect app, but haven't ben able to get it to do a test charge so far. I got an email from EON support and they said they are having an issue with Tesla vehicles at the moment, so it looks like I've reached a dead end with this for now, at least until they can resolve that issue.

[Indyk_EONNext]

Hey @Les999

How are you?

Welcome to our Eon Next Community, I am Indy one of the Nexties and I would love to help get this sorted for you. 😊

Now I understand we are currently experiencing issues with Tesla Vehicles and it is something the team are working on, however I will pop you a dm just to get a few account details and see if I can get an update from our EV Team. 💜