Community power.

Hello friends! This is a space for you to share your knowledge and get advice from each other. You'll find inspiration and support, you might even make a new friend or two along the way.

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  1. Welcome, News & Updates

    Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next!
  2. Sustainable Future

    Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like.
  3. Help & Support

    Have a problem? Post here and a community member will be happy to help you.
  4. Get Involved

    A space for you to give us your feedback, start a conversation and for Community Comrades.
  • E.ON Next App Problems.
    Mickfan803 no electricity daily usage not showing or gas see more
  • Tariff coming to an end
    Stu There are some folk on very old fixed deals that have done better than most of us. The majority of us have been paying somewhere around the... see more
  • Tariff coming to an end
    JoeSoap Thanks. Yes that's the one they specified... ​​​​​​​Looks like it's the only one see more
  • Smart meters 3 months in - not working
    I even wrote to the CEO. Surprise, surprise. No reply after 2 weeks. Just the immediate email acknowledgement. The whole shower need... see more
  • Tariff coming to an end
    Stu If you don’t subscribe to the choice of one then you will automatically revert to NextFlex. ​​​​​​​I would hazard a guess that this is the... see more
  • Smart meters 3 months in - not working
    SBEN I personally think they are only concerned about installing new smart meters and put all enquiries relating to existing smart meters onto a... see more
  • Tariff coming to an end
    Hello, My tariff is coming to an end. I received an email to say I need to renew my tariff yet I see there is only 1 available. The... see more
  • E.ON Next App Problems.
    No electricity or gas usage showing on daily ​​​​​​​ see more
  • Smart meters 3 months in - not working
    I raised a complaint about 2 weeks ago but am not holding my breath. Good Lord....this company is quite unreal. I've never seen anything quite like... see more
  • EPG and fixed tariffs
    meldrewreborn Agreed. The worst that can happen is that I'll regret what I did. I'm not sure if that's better or worse than regretting what I... see more
  • EPG and fixed tariffs
    JoeSoap ​​​​​​​I think the odds are firmly in your favour, but, as ever, absolute guarantees are thin on the ground. see more
  • Smart meters 3 months in - not working
    SBEN Have you made a formal complaint yet? I would do so . E.on Next customer service and smart meter issues are in my view non sequiturs. see more
  • Smart meters 3 months in - not working
    Hi there... Nearly 6 weeks further on and still no joy from EonNext about the original above issue. I even wrote to the CEO who didn't reply... see more
  • EPG and fixed tariffs
    Well, I took the plunge and have sent an email requesting a switch to NextFlex on 1st April. I couldn't be doing with the potential hassle of... see more
  • EPG and fixed tariffs
    WizzyWigg Thanks too for going to the trouble to help. I'm happy I've got the new Next Flex rates for my region now so I can make a more informed... see more
  • EPG and fixed tariffs
    Mailman Thanks for going to the trouble for me. So the decision is whether to ditch my fix, which ends early August anyway, and maybe save a... see more
  • I am not being billed after smart installation
    Hey Eastas 😊 Hannah here 👋 - just wondering how you are getting on with things? Did you make a complaint? see more
  • E.ON Next App Problems.
    Hey Mickfan803 😎 Hannah here👋 are you with us for both fuels? We recently managed to get our electric usage back on the app 🛠. But we're still... see more
  • EPG and fixed tariffs
    Fully understood. I have the greatest sympathy with you. You would think with all the technology it should be that simple. But of course it isn't. My... see more
  • Alternative Fuel Payment
    Hey HilaryJ 😎 Hannah here 👋 - have you received your payment automatically yet? retrotecchie is indeed correct ⭐ and you may need to apply if... see more
  • EPG and fixed tariffs
    @JoeSoap quote generated for an Eastern postcode - looks to be the same as the HOC data for post April for your region see more
  • When is the cheapest charging rate
    Hey GuyL 😅 Hannah here 👋 welcome to our Community ⭐ We recently announced a new Electric Vehicle tariff 🎉 - check out 👉 THIS THREAD 👈 to... see more
  • EPG and fixed tariffs
    WizzyWigg I'm being a bit lazy and trying to avoid contacting customer service until I'm sure I want to switch. I was hoping to just click... see more
  • IHD hell
    Warrenpeace I sympathise, I really do! I'm fully behind those who quite reasonably say that, having had smart meters fitted, it is only... see more
  • Electric Vehicle tariffs
    HarlowJones Uh-huh! All of those interested should've been contacted by now 🤔 so I am sorry that nobody has got to you! I'm just going to pop... see more
  • EPG and fixed tariffs
    If you just want to see the tariff figures then go for a new quote. Changing tariff will require either a phone call or email. This was on my last... see more
  • EPG and fixed tariffs
    Mailman Doesn't work for me... It says, ''... Please note, to renew online your tariff needs to be ending in the next 45 days or be on a... see more
  • New Rates and Standing Charges from 01 April
    I tried this but it tells me, ''...Please note, to renew online your tariff needs to be ending in the next 45 days or be on a variable tariff,... see more
  • For those who failed the energy shift task
    Hi DebF_EONNext, yes i take part in all the events, i have only missed one when the email arrived to take part 4 hours before the event not the... see more