[CaseyRoo]

The ombudsman simply believes what E.ON next says - even though they got their facts wrong

[meldrewreborn]

@CaseyRoo

So you say. But without seeing the whole story from both sides how are we to express an informed opinion? We can though presume that you've had a less than satisfactory experience from the Ombudsman. You can if you wish sue in the small claim court (Money claim online) where a judge would decide the issue.

There are plenty of cases where people, who are convinced they're right, take cases all the way and lose at every stage.

There are also the odd cases where people go all the way and win - e.g. the very recent Supreme Court ruling on the definition of a woman under the Equality Act 2010.

[DebF_EONNext]

Hey @CaseyRoo,

I'm sorry you feel like your complaint hasn't been taken seriously with the Energy Ombudsman and you feel like you haven't had satisfactory service from E.ON Next. They are a completely impartial service and take into consideration all of the information provided from both the energy supplier and the information you have provided, which you should have had the opportunity to review all of the information presented to the Ombudsman.

While I don't think you can appeal their decision, I believe if you have further information that may have been missed you may be able to present this to them to review and you get 28 days to decide if you want to accept their decision or not. If you are still unhappy as @meldrewreborn has mentioned you are able to have this looked into by a court you may find this section of their website helpful https://www.energyombudsman.org/our-process

[CaseyRoo]

Originally Posted by DebF_EONNext

Hey @CaseyRoo,

I'm sorry you feel like your complaint hasn't been taken seriously with the Energy Ombudsman and you feel like you haven't had satisfactory service from E.ON Next. They are a completely impartial service and take into consideration all of the information provided from both the energy supplier and the information you have provided, which you should have had the opportunity to review all of the information presented to the Ombudsman.

While I don't think you can appeal their decision, I believe if you have further information that may have been missed you may be able to present this to them to review and you get 28 days to decide if you want to accept their decision or not. If you are still unhappy as @meldrewreborn has mentioned you are able to have this looked into by a court you may find this section of their website helpful https://www.energyombudsman.org/our-process

They're not impartial. Part of my complaint to them included E.ON Nexts's failure to help me investigate how the meter reader from Morrisons Data Services had trespassed into my flat while I was briefly visiting a neighbour. Despite my being quite clear that the meter was inside the flat - including photographs - the E.ON Next person replied by quoting the policy on meter readers accessing external meters only. I picked up this point in my request that the Ombudsman reconsider, but despite my again making it clear that the meter was inside the Ombudsman's reply quoted E.ON Next's reply word for word and added nothing.
By the way, during this performance the Operations Manager revealed that he didn't know how meter readings were stored (all I needed was the time of the reading - he said he couldn't access it) and he gave a misleading account of his (brief and incurious) telephone call with MDS.