For the box where you enter the sort code there is no indication for the syntax you need to use.
Is it:
1) 102030
or
2) 10-20-30
You can also enter an unlimited amount of characters in the box. It should be limited to either six or eight characters, then you would know the correct syntax to use. A real design flaw in your website. Plus I have had login issues all morning.
Doesn’t sound ideal but I would try your second option first. You probably won’t be able to proceed with changes until it’s in the correct format and it may even correct it for you.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@rjlincs if all else fails send them an email- works for me!
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@rjlincs Thank you for the update. I would recommend trying the first option and just pop the digits in. The system should be able to identify the 6 digits of the sort code and add this as the correct format. 😀
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