[carousel]

I'm in the process of moving from Octopus. Can any other ex-Octopus members offer any tips for making the transfer as seamless as possible? I'm a bit confused as to how exporting excess electricity works here as it was all incorporated into monthly bills with Octopus but seems to be different with E.ON

[Indyk_EONNext]

Hey @carousel 👋

I hope you're well?

Thank you for joining our Eon Next community, it's lovely having you hear! 😊 I'd love to give you a little guidance around our export process and how we pay.

With the payments we do require a clear picture of your export reading, which needs to be sent to us and we can credit your account, the payment then can be sent to you via cheque or directly to your bank account. We can also transfer the credit to your energy account and you will just need to pop us a message. 😊

'If you wish for the exported units to be paid onto the energy account as direct credit, please specify this at the time you request your payment' 💵

We pay at the end of the contract, however you can request payment upto 3 times per year, so with the end of year read you can be paid upto 4 times a year. Does this all make sense? Please do let me know..

If there is anything else you need please get in touch 💜

[Poppy_EONNext]

Good Afternoon @carousel 🙂

How's the Export account setup progressing? I'd be really interested to hear about your experience with the transfer process! 😁

[carousel]

I assume it has been set up! The app for my inverter shows we've been exporting a lot to the grid for quite a while; I'd like to know where I can see a record of this.

[carousel]

I would like the exported units to be paid into the energy account as a direct credit please, then I should be able to see a record of how much has been exported. I sent a photo of the export reading on 31 March.

[Poppy_EONNext]

Thank you for getting back to me @carousel 😁

We can absolutely arrange for the export payment to be sent to your energy account! Best way to get this updated is by contacting customer service, you can find out how to get in touch here - How to contact E.ON Next 🙂