Eon Next have suddenly dug up some supposed unpaid sum from years ago. Apart from the fact that it's not correct, it is illegal according to last week's Money Box on Radio 4. I am waiting in for a phone call, please call me now.
Back Billing
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Hello,
Eon Next have suddenly dug up some supposed unpaid sum from years ago. Apart from the fact that it's not correct, it is illegal according to last week's Money Box on Radio 4. I am waiting in for a phone call, please call me now. -
3 Replies
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Afternoon @BethM There is a very interesting and informative article on the BBC News website from the 14th of February that could be of assistance.
https://www.bbc.co.uk/news/articles/c4g7ywx0z5qo
This is Ofgem's guide lines on Back Billing:
https://www.ofgem.gov.uk/information...-get-back-billLast edited by WizzyWigg; 4 Hours Ago at 15:50. Reason: Extra information
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I'm sure energy companies just send out these old bills in the hope that the ill informed will just pay them.
From the OFGEM page liked by @WizzyWigg above, :-
You cannot be charged for energy used more than 12 months ago if:
- you have not had an accurate bill for it before, even though you asked for one
- you have not been informed about any charges due via a statement of account before
- your Direct Debit amount was previously set too low to cover any charges due
so contact them and say you are not liable and get the bill withdrawn.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.