Hey community 👋
In this thread I want to focus on Affordability and Vulnerability however there's been lots going on in the E.ON Next community over the last 18 months with lots of changes - introducing beta testing to team changes, however, here are our most memorable changes made with our community members at the heart of it all:
We have also installed around 800,000 smart meters so far - this will go a long way to helping our vulnerable customers to manage their budgets and monitor their usage!
The community has always been a great place for advice or a natter but over the winter period especially the community has been a fantastic support to many. Our Affordability and Vulnerability section has been one of most valuable sections for some of our members with these threads being our most viewed over the last few months -
The Priority Service Register (PSR) has been a massive focus for E.ON Next recently. This is super important for our customers as it's designed to ensure our most vulnerable customers - whether due to age, health conditions, or other circumstances receive the care and attention they deserve.
We created a poll to see what our members know about the PSR and if you find it helpful or not - You can take part , add your views and comments in this thread 👉 E.ON Next Poll - How much do you know about the Priority Service Register?
You can also find out more about the Priority service register in this thread👉 Priority Services Register
We've introduced experts from other area's of the business to better support our community members! Although these lovelies aren't part of the community team they still step in every now and again as they like to take a look around, gain your feedback and insights to make sure we get things right for our customers!
While they may not be around to answer questions everyday directly we can provide feedback and they will gladly hop in and answer any questions that perhaps other members or the community team are unable to answer! As we have focused on our Affordability & Vulnerability sections let me introduce you to Tom in his thread 👉 Hello from the Affordability and Vulnerability team!
Our experts are: @Milly_EONNEXT @TomC_EONNext @RahilH_EONNext @GraemeD_EONNext @Martina_EONNext @LeighH_EONNext
As always our fantastic volunteers and community members have been the biggest champions this last year giving you answers, support, advice, chat and a bit of banter to boot! Thank you from the bottom of our hearts for being such an awesome bunch of people we appreciate each and every one of you.
@WizzyWigg gave @PJH some great advice when they asked for some advice about standing charges 👉 Relative with dementia
@jasineil gave @Shelleyhigham fantastic advice about bleeding radiators to make them more efficient when they posted in this thread 👉 Are we eligible for electric blankets I'm on pip and my sons radiator not working
@meldrewreborn gave a great rundown of Warm Home Discount in this thread 👉 E.ON Next Warm Home Discount 2024/2025
Please comment below if you have used any of these services or if you take part in our poll - all feedback is welcome good or constructive and we love to hear form you all
In this thread I want to focus on Affordability and Vulnerability however there's been lots going on in the E.ON Next community over the last 18 months with lots of changes - introducing beta testing to team changes, however, here are our most memorable changes made with our community members at the heart of it all:
- The community had a bit of a makeover with new colours and formatting - No it wasn't a fashion statement (although we do love the purple) this was to improve the accessibility on the forum making sure that the community was easy to view for everyone!
- We have made some changes to the way we update our members by introducing Service Updates, our Nextie Newsroom and E.ON Next Announcements to keep you up to date
- New new forums were added and updated with new info such as Bereavement, RTS and Affordability & Vulnerability.
Did you know?...
Since October 2024 E.ON Next have helped over 31,000 customers with just over £70m package that was put in place to support our most vulnerable customers through our 2024 Winter Support Scheme.We have also installed around 800,000 smart meters so far - this will go a long way to helping our vulnerable customers to manage their budgets and monitor their usage!
The community has always been a great place for advice or a natter but over the winter period especially the community has been a fantastic support to many. Our Affordability and Vulnerability section has been one of most valuable sections for some of our members with these threads being our most viewed over the last few months -
- The Great British Insulation Scheme - This thread provides information on how you can apply for energy saving measures such as cavity wall insulation and loft insulation for your home
- E.ON Next Extra Support - TellJo - TellJo is a questionnaire that provides customers with bespoke support and help with our customers wellbeing
- Power of Attorney - Acting on someone else's behalf - This tells you everything you need to know about updating your loved ones account with the relevant information
- E.ON Next Energy Fund - The E.ON Next Energy fund is there to help customers who are struggling financially that either have energy debt or are in need of essential white goods.
The Priority Service Register (PSR) has been a massive focus for E.ON Next recently. This is super important for our customers as it's designed to ensure our most vulnerable customers - whether due to age, health conditions, or other circumstances receive the care and attention they deserve.
We created a poll to see what our members know about the PSR and if you find it helpful or not - You can take part , add your views and comments in this thread 👉 E.ON Next Poll - How much do you know about the Priority Service Register?
You can also find out more about the Priority service register in this thread👉 Priority Services Register
We've introduced experts from other area's of the business to better support our community members! Although these lovelies aren't part of the community team they still step in every now and again as they like to take a look around, gain your feedback and insights to make sure we get things right for our customers!
While they may not be around to answer questions everyday directly we can provide feedback and they will gladly hop in and answer any questions that perhaps other members or the community team are unable to answer! As we have focused on our Affordability & Vulnerability sections let me introduce you to Tom in his thread 👉 Hello from the Affordability and Vulnerability team!
Our experts are: @Milly_EONNEXT @TomC_EONNext @RahilH_EONNext @GraemeD_EONNext @Martina_EONNext @LeighH_EONNext
As always our fantastic volunteers and community members have been the biggest champions this last year giving you answers, support, advice, chat and a bit of banter to boot! Thank you from the bottom of our hearts for being such an awesome bunch of people we appreciate each and every one of you.
@WizzyWigg gave @PJH some great advice when they asked for some advice about standing charges 👉 Relative with dementia
@jasineil gave @Shelleyhigham fantastic advice about bleeding radiators to make them more efficient when they posted in this thread 👉 Are we eligible for electric blankets I'm on pip and my sons radiator not working
@meldrewreborn gave a great rundown of Warm Home Discount in this thread 👉 E.ON Next Warm Home Discount 2024/2025
Please comment below if you have used any of these services or if you take part in our poll - all feedback is welcome good or constructive and we love to hear form you all
Last edited by DebF_EONNext; 4 Hours Ago at 17:02. Reason: formatting
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
E.ON Next Poll - How much do you know about the Priority Service Register? - If you have a spare 2 minutes 🕑 we'd love if you complete our poll about the Priority Service Register 🤗
Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth!
