In October 2024 I moved house and notified EonNext of my new address. The house has SMETS2 gas and electric meters. Initially I was told that there wasn't a gas supply to the house but after a bit of investigation it was found that the gas meter was still registered under the developer's address Plot 374 Vyne Park. After that was corrected to my street address my account now had both gas and electric meters showing but not operating as smart. By December they were still not operating as smart meters and I was advised to raise a complaint which I did. In mid January 2025 the electric meter started working in smart mode but not the gas meter. When queried about it by the complaint handler, the smart meter team said that it needed an install key. Naively I assumed that would perhaps take a couple of weeks, but here I am in February and still no progress! The only progress I get on my complaint is that every month I get an email to say there is no progress! I am not able to easily read the gas meter as it is about 6 inches off the ground in the middle of shrubs and whilst getting down to it would be difficult for me, getting up again would be near impossible! Can anybody suggest what can be done to resolve this or is there an EonNext employee who can investigate further?
Last edited by Boraman; 8 Hours Ago at 16:17.
