I applied for a SEG account in January, which was set up on the 24th Jan, and got the export MPAN directly from the DNO on the 27th Jan (the installers requested it, apparently). According to the email, it then takes 5 days to enrol after that point.
Meanwhile my main E-on Next account stopped working around about the time that the SEG account was initially set up. It just resets to a white screen after logging in. The app also does not let me log in, I enter my biometrics, then it just ends up on a spinning sun with 'loading...' showing, indefinitely.
I presumed that I had to wait for the enrolment process, but so far nothing.
Contacted support via email to present my two (probably interlinked) problems, and they (presumably?) reset the account, giving a reset-password link. I've tried that link, it results in the same white screen as before.
Using incognito mode I could get past that point, to enter the account email in order to perform the reset. No email with reset information received (tried resending it many times on different browsers / networks / etc), so now I think I have 3 problems instead of the original 2 ...? 🤔 I'm still receiving other emails from E-on (such as the community activation link email just now).
I still feel that the new SEG account is at the root of it. Does the SEG team have their own support email? I want to firstly confirm that they received the export MPAN from the 27th Jan and have enrolled it into the new SEG account, and secondly to see if they can see/fix the cause of the account issues.
I gather we shouldn't share account numbers etc, however this community account uses the same email address that is used on my supply account if that helps to identify it.
-Cheers,
Mike
Tagging @Lee_EONNext since I gather he is the expert in this area
Meanwhile my main E-on Next account stopped working around about the time that the SEG account was initially set up. It just resets to a white screen after logging in. The app also does not let me log in, I enter my biometrics, then it just ends up on a spinning sun with 'loading...' showing, indefinitely.
I presumed that I had to wait for the enrolment process, but so far nothing.
Contacted support via email to present my two (probably interlinked) problems, and they (presumably?) reset the account, giving a reset-password link. I've tried that link, it results in the same white screen as before.
Using incognito mode I could get past that point, to enter the account email in order to perform the reset. No email with reset information received (tried resending it many times on different browsers / networks / etc), so now I think I have 3 problems instead of the original 2 ...? 🤔 I'm still receiving other emails from E-on (such as the community activation link email just now).
I still feel that the new SEG account is at the root of it. Does the SEG team have their own support email? I want to firstly confirm that they received the export MPAN from the 27th Jan and have enrolled it into the new SEG account, and secondly to see if they can see/fix the cause of the account issues.
I gather we shouldn't share account numbers etc, however this community account uses the same email address that is used on my supply account if that helps to identify it.
-Cheers,
Mike
Tagging @Lee_EONNext since I gather he is the expert in this area
Last edited by WyndStryke; 4 Hours Ago at 12:58.
