[Sallyjw1970]

My direct debit usually leaves my bank account around the 1st or 2nd of the month. It's the 6th today, and it's still not been taken and not even showing as a "pending" payment on my banking app. I'm in credit on my energy account by just over £30. My e-on account says the next payment is due on 3rd March. I really don't want my energy account going into the red because the DD wasn't taken in February! What's going on???

[meldrewreborn]

@Sallyjw1970

I’m sure it’s nothing to worry about. If the DD hasn’t been taken there is probably an administrative glitch somewhere which will be sorted eventually. If the supplier hasn’t taken the DD it’s not you fault is it, unless somehow your DD details in you online account have been altered without you knowledge - which is highly unlikely.

[Tommysgirl]

@Sallyjw1970

It could be just a slight administrative delay with the 1st and 2nd of February being weekend days, and not 'working days', or as @meldrewreborn says, an administrative glitch somewhere, which will be sorted eventually. If the DD doesn't appear by early next week, contact Customer Services.