I received an email from Eon to say I was in credit by 1,378 pounds. I applied for a refund then I received a further email to say I was in credit by 109 pounds. What can I do ?
Credit
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- credit refund
- incorrect credit
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Best Answer
Level 905 Hours AgoBest AnswerHi @Bazbombati58 Probably the best thing to do is to contact Customer Services. Ways to do so can be found here . The forum is primarily customer to customer and doesn't have access to your account. -
Level 395 Hours Ago
I guess you need to check your historical bills and the payments you've already made (+ make sure your current meter readings are up to date) and work out what your current credit/debit balance should be.
Then contact customer services.... -
Level 35 Hours AgoThanks geoffers. It's all a bit complicated to be honest. I have sent an email to customer services. I don't think Eon should be treating their customers like this. Baz -
Level 35 Hours Ago@WizzyWigg...thanks for your help. I have contacted customer services but no reply as yet. I don't think Eon should be behaving the way they are. Terrible
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Level 905 Hours Ago
Emails sometimes take a little longer for replies but at least will give you an audit trail should you require it. Hopefully you'll get sorted soon. 🌞 -
Level 35 Hours Ago@WizzyWigg...thanks again WizzyWigg. It's left me a bit annoyed to be honest. I thought I was getting a 1000 pound refund one minute then it was dropped to 109 pounds. Not nice
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Level 924 Hours Ago@Bazbombati58
I suspect that some actual readings have been applied to your account after a long period when only estimates have been used, to correct the account multiple bills from previous quarters are reversed- giving rise to a large credit - then followed by multiple recharges to reflect the actual readings. What isn’t at all correct from the customer viewpoint is to get an email halfway through the process which leads to false expectations.
if you readings are now accurate then your restated account should be correct now that new billing has taken place.Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 904 Hours Ago@Bazbombati58
I can understand your frustration. If you are paying by a fixed Direct Debit have you ever thought of changing to a Variable DD. The positives are: 1) You only pay for what you use, 2) Credit will no longer be an issue, 3) You still get the discount for DDs. Negatives are primarily the DD in the winter (colder weather)will be higher than the summer (warmer weather).
If you ever want to change you'll need to contact Customer Services.
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