We appear to have had a power surge as both my neighbours and I have had damage to electronics Does anyone know if Eon will provide assistance/ compensation?
I have 1 amplifier that no longer works , one that is now making a funny buzzing noise when in and my fridge freezer has stopped working ! My neighbours thermostat for their heating has been damaged so they have no heat or hot water !
Many years ago we had a power surge - it was widespread, and many households were affected. I had a number of items that were damaged and i can remember claiming for the damage. But who from?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Your claim would be against your home contents insurance.
When my house was rewired three years ago and the old 16th Edition consumer unit was replaced with an up-to-date 18th Edition version, they installed a surge arrestor as a matter of course. Prevention is better than cure!
With effect from 2019, the fitting of at least a Type 2 surge protection device is recommended in any property and mandatory in all new installations. If your property is fed from overhead cables or a pole transformer, you need a Type 1 which gives added protection against lightning strikes.
For really sensitive electronics, you can fit a more sensitive Type 3 to individual final circuits. Types 1 and 2 give whole house protection.
Last edited by retrotecchie; 03-02-25 at 01:02.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Hello @Lshaw22, Welcome to the Community 😀 I'm sorry to hear of the damage caused by this, did you manage to get this resolved in the end? It would be great to hear an update 😁
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