[silverfox55]

After the removal of a storage radiator on E7, nothing else in the premises was wired into an E7 circuit.
When we had a smart meter the engineer asked us if we wanted the E7 fuse removed as it was no longer used. So fine remove it.

Roll on the years and every time we had a tariff change we had to tell the agent we were not on a night rate but a single day/night cost. After getting a quote from MSE we noticed that the premises was on a national E& register.
OK just get in contact to remove us from the register......... What ??????
First told OK no problem give us £157 and we will swap you meter. Why when we just want to be removed from a register that we knew nothing about, so we are no longer charged day and night rate. Nobody seems to know what to do or even understand the issue.

So companies sign you up for E7 is just fine. Getting E7 removed from a National register so no more problems changing tariff is a pie in the sky idea.

I presume that an easy method to fix this does not exist or removal from a National Register that customers are not told about does not exist either as it is a nice little money earner.

Be interesting to see what happens. FYI if somebody says contact an agent forget it. everyone has a different story or just not comprehend the issue.

Should electricity companies just be honest and tell people you can never be removed from E7 ??

[meldrewreborn]

@silverfox55

the engineer removing the fuse made your property a fraction safer. It didn’t change your tariff. You need to TELL customer services you no longer want E7. You don’t need to pay anything and you don’t need another meter - you’ve Already got an appropriate meter.

the national register is totally irrelevant to this mater!

[retrotecchie]

@silverfox55

My house was on E7 before I moved in. We ripped out the obsolete E7 hot water tank and the one storage heater, had the meter swapped for a single rate meter (a reclaimed unit, not a smart meter) and were duly put on a single rate tariff. I moved in and changed supplier as the house was with EDF but I ported my E.On Next account from my old property. No problem at all.

Now, I'm not a fan of smart meters the way the energy industry has implemented them, but I would like to get one just to make reading my meter a little easier. I've been told on various occasions that I can't have one because "E.On Next don't operate in my area", "smart meters don't work in your area as there is no signal" and now the latest excuse is "you have a non-standard Standard Settlement Condition". The last is because the property was once on Economy 7. So getting a single rate meter and a single rate tariff is as easy as pie. Getting the centralised industry database of SSCs updated to show my property doesn't have anything funky going on seems to be the stumbling block!

[silverfox55]

So if I understand. buy a new meter which I don't want to do, or, persuade customer service to change my settings ??

As I have already asked for this and got a blank face from customer service it would appear that apart from a new meter nothing is possible.

Also, the industry obviously refuse to change on getting data bases up to date. Now that does not surprise me in the least.

So, it seems eon does not want people to change anything that requires work

[retrotecchie]

@silverfox55

You simply need to tell customer services you wish to change to a non E7 tariff. You will still have to submit both your day and night readings, or the smart meter will send both readings, but you will simply pay a single rate for each unit used. That needs no work, no replacement meter and is a simple update of your tariff. No more, no less.

Lots of folk have done it....it's not unusual in the least.

[silverfox55]

Got the tariff sorted eventually. Pity eon has no ability or wish to change the register.
Whenever I change supplier or change my tariff I will still have the same farce.
Just have to put up with it I suppose

[meldrewreborn]

@silverfox55

but at least you know what is possible now and how to get it!