you need to raise a complaint. And see it through to the ombudsman. My recommendation would be to make the complaint by email so that you have a digital record of everything.
in other threads we’ve diagnosed the issues in your electrical set up already, so it’s up to you to act now.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Cheers for the reply, I have threatened to make a formal complaint previously but they don't believe they've done anything wrong. I was going to wait till after the meters were changed as I didn't want to delay the process any longer - however as I'm not getting anywhere with them maybe you're right.
Incidentally, a quick shufti at your figures tells me both meters are dual rate but it looks like you are on a single rate tariff on the Black meter. Your day and night rates are the same at 26.48p a unit with a 54.7p standing charge and the consumption figures tally up with the figures on the Black (heating) meter and yet the White meter has much lower night rate of 12.057p and a day rate of 27.592p and a higher standing charge of 68.358p a day.
They've given you Economy 7 on one, but not on the other. It's the black meter that really needs the Economy 7, not the other!
I'd be inclined to complain that you're not getting the correct rates on the heating meter, for starters. Whether the charges can be backdated or not I can't advise, but you are definitely being charged more than double for your heating and hot water than you should be.
I suspect this is an administrative mistake at their end, not putting both meters on the same deal, but it's costing you a small fortune!
Just for fun, run those meter readings through a calculator but swap the tariffs between meters. See how much difference that makes to the bill for the period. Just off the top of my head, you would have paid about £582-ish rather than pushing £1300!
Divide that by the 75 days...£7.76 a day compared to more than double that 😜
This might be a daft question, but would my immersion heater be connected to the black meter? If so I'm not getting E7 for my hot water either.
It's almost certain that any electrical high-power heating loads would go via the Black meter.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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