Back at the beginning of June we received an email saying we needed to unplug our Alt-HAN device (supplied by you) due to a possible safety issue, and that someone would come round to collect it and we would get a replacement in 6 to 8 weeks time.
Someone popped round to collect it a couple of weeks later but we have heard nothing since, and it's now been 6 months rather than the 6 to 8 weeks the email said for a replacement.
Any chance we could get an update on what's going on here?
I hope you're well? I am Indy one of the community coordinators, I am sorry to hear we haven't been able to provide you with a new Alt Han device and we are currently experiencing a shortage of stock due to the high demand. But not to worry I have popped you a dm just to obtain a few details so I can reach out to our smart team and see what they can advise.
If there is anything else you need please let us know 😊
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