We were a Npower customer who recently moved over to eon next. I spoke to a lady from eon today, regarding a new fixed rate tariff. Upon talking to the lady she said we had a £10,000 debt outstanding??
She was also confused as when Npower switched our account over, we weren't in any debt or very little. She could see that we have a smart meter and that we haven't missed a payment. She was going to look into it. This has been very stressful as we've not heard anything back yet. Can anyone please help
Many thanks
Hi ZQuinton, have you heard back from anyone yet? I'm happy to have a look if you want to send me the details in a private message. Don't you feeling stressed at all. Hat
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