[fireplex]

I joined eon and selected the Next Drive tariff, I went live on 6/12 with Next Flex and it says switch in progress on my dashboard.

How much longer will I need to wait to get onto Next Drive?

[Indyk_EONNext]

Heyy @fireplex

Welcome to Eon Next, 😊 if you have completed a quote for the Next drive when switching to us then the onboarding can take around 21 days.

The EV team will be working on this to make sure your current smart meters are able to send us the half hourly data required.

If there is anything else you need please let us know. 💜

[GrayStoke]

@fireplex @fireplex
Sorry to be the bearer of bad news but I signed up over a month ago and I am still waiting to be transferred from the Next Flex tariff to Next Drive.
When I switched from British Gas, the Eon website stated that we would be on the Flex tariff for around a week whilst our Next Drive account was set-up but when nothing happened I was told it was actually two weeks. After two weeks I was told about another week and now it's been over 4 weeks and still no sign of being moved over.
I've contacted Eon numerous times and have raised an official complaint but I get nothing from them but excuses.
Our smart meter has been giving out 30 minute data since we were with British Gas and I can see this data on third party apps such as Bright so there's no excuse for the delay.
British Gas offered me £150 to stay with them but I stuplidly refused. I could have taken the money and would have been on their similar EV tarif immediately.
EON Next did finally promise to back date the charges for electricity I have used during the cheaper overnight period but this won't cover all the times I have charged my car during the day before they told me this!

Looking through this forum and on the web it's obvious that I am not the only one in this situation. It seems to me that Eon Next have released a product that is not ready for market. They should not be signing up new customers until they have this fixed and have cleared their backlog of customers who are waiting!

[Connor_EONNext]

Hello @fireplex @GrayStoke 👋 The team need to do various checks before applying this tariff so it can be billed correctly. Any updates on your end? has the tariff been applied? It would be great to hear any updates you have 😀

[fireplex]

Hi, my switch is complete now thanks

[Indyk_EONNext]

Hey @fireplex

That's great to hear! Please let us know if there is anything else you need 😊

[Randz]

@fireplex

Lucky you, I switched over 06/12 and still not moved over to Next Drive, apparently it's with the DCC now to sort the issue out which is a surprise seeing as I can see my half hourly data and the meter was operating fine when with Octopus.

Will be a fun conversation once I actually switch.

[retrotecchie]

@Randz

Being able to see your half hourly data via Bright or any of the other third party data providers wouldn't have changed. What has changed is that your previous supplier has to relinquish access to the meter data and the new provider has to take over the access. Sounds simple, and it should be, except that this process is entirely down to the DCC and as they aren't answerable to the 'mug punter' then there's no benefit to them in doing this at all promptly.

[geoffers]

Originally Posted by retrotecchie

@Randz

Being able to see your half hourly data via Bright or any of the other third party data providers wouldn't have changed. What has changed is that your previous supplier has to relinquish access to the meter data and the new provider has to take over the access. Sounds simple, and it should be, except that this process is entirely down to the DCC and as they aren't answerable to the 'mug punter' then there's no benefit to them in doing this at all promptly.

However, the DCC themselves claim that the transfer has been reduced from 3 weeks to within 5 days, and that future improvements will see this brought down to 24hrs 😲

https://www.smartdcc.co.uk/our-smart...ange-supplier/

[geoffers]

Originally Posted by Randz

@fireplex

Lucky you, I switched over 06/12 and still not moved over to Next Drive, apparently it's with the DCC now to sort the issue out which is a surprise seeing as I can see my half hourly data and the meter was operating fine when with Octopus.

Will be a fun conversation once I actually switch.

Just out of interest, has your meter now got the supplier details shown as EOn? - if so the meter presumably must now be registered with them 🤔, so it's strange they can't access the data

You should see something like this on its display