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fireplex @
fireplex
Sorry to be the bearer of bad news but I signed up over a month ago and I am still waiting to be transferred from the Next Flex tariff to Next Drive.
When I switched from British Gas, the Eon website stated that we would be on the Flex tariff for around a week whilst our Next Drive account was set-up but when nothing happened I was told it was actually two weeks. After two weeks I was told about another week and now it's been over 4 weeks and still no sign of being moved over.
I've contacted Eon numerous times and have raised an official complaint but I get nothing from them but excuses.
Our smart meter has been giving out 30 minute data since we were with British Gas and I can see this data on third party apps such as Bright so there's no excuse for the delay.
British Gas offered me £150 to stay with them but I stuplidly refused. I could have taken the money and would have been on their similar EV tarif immediately.
EON Next did finally promise to back date the charges for electricity I have used during the cheaper overnight period but this won't cover all the times I have charged my car during the day before they told me this!
Looking through this forum and on the web it's obvious that I am not the only one in this situation. It seems to me that Eon Next have released a product that is not ready for market. They should not be signing up new customers until they have this fixed and have cleared their backlog of customers who are waiting!
