[GG1234635]

As per the title my IHD is not showing historical day data for gas but will show everything for electric and weekly/monthly/year for gas.
Is anyone else having this issue?
My IHD is a IvieBud less than 6 months old. No one seems to know or take responsibility for whos fault it is (eon-Next or Ivie) with both companies blaming each other.
This has been on going for over 7 weeks and at the point of a deadlock letter being issued from Eon-Next. So it is now in the hands of Energy Ombudsman.

However today my IHD has drop all connections to the smart meters, both electric and gas. and the IHD just keeps rebooting itself. I have done a full reset of the IHD and registered it but still get the same problem. I wonder that since its been handed over the energy ombudsman that something is being done behind the scenes.

I have checked the comms hub that sits above the electric smart meter and there are no errors on that.

Anyone able to offer suggestions?

[HelenaP_EONNext]

Hi @GG1234635, welcome to the community 😊

I am sorry to hear of the issues you are receiving, unfortunately if you experience any technical issues with the IvieBud, you would need to contact Chameleon due to the device being provided by a third party. 😞

We can certainly look into if there are any issues that may be occurring though to provide some extra advice, are your smart meters communicating without issue and sending readings?

Are you able to see your usage on any apps?

I can see our members have also provided lots of information around this issue in a similar thread here IHD does not display historic data for gas 👀

[GG1234635]

@HelenaP_EONNext The original issue with the IHD and gas day historical data is in deadlock with Eon and being followed up by the energy ombudsman and the reason behind the post is to hopefully find other users in the same position. The issue over the weekend is a new issue where the IHD is not connecting to the comms hub at all. In the app it is showing usage so there is defo a WAN connection just not a LAN connection. I made contact with the eon whatsapp team and they have requested for a rejoin but have said it will take a few days for the request to go through. I have also been in contact with the Ivie team and have said the IHD is behaving normally and the issue is with the comms hub. I am awaiting for more information from them over that.