[Tammer]

Hi,

I unfortunately had smart meters installed by eon next recently. There was no IHD installed. I have a previous thread here:

Smart meters installed- no in home display any more - E.ON Next Community

For info, I still do not have an IHD.

In the email chain with Eon Next about the IHD, they have recently:

1. asked for the detailed information about the location of the meters, pets, parking etc, a number of times so far, with still no appointment for an IHD.

2. asked for meter readings. I have explained that I cannot see meter readings on the smart meters.

3. They have asked for photos of the smart meters which I have sent them.

4. They have asked for a video of the electricity meter cycling through displays so they can see what the problem is (with no meter reading obvious).

5. They cannot access a youtube video so asked me to send the file (for security reasons - is a file attachment really more secure???).

6. When they open the compressed (to fit an email) video file the video does not work. I am guessing their network is blocking the video file for security reasons.

I am completely fed up now with the whole process. If you were me, what would you do next? My thoughts are raise an official complaint or move provider and get different smart meters installed.

Regards
T

[meldrewreborn]

You are 100% entitled to an IHD.

Why will Eon Next Not supply you with an IHD? In an earlier reply I suggested making a complaint - have you done that?

You have been in contact by DM with @Indyk_EONNext. I suggest you make contact again.

What models are your meters? myself or others can then explain how to get readings from them.

Your experience is in complete contrast to mine - my meters went in on 3 December. I have an IHD, can read both meters and data is being populated in Bright. But bright needs to be able to identify you and without an IHD that might be problematic - however data identifying your meters might do the trick.

Smart metering does have problems when the communications don't work consistently. Are you in the North or south? The former relies on radio signals, while the latter uses a subset of mobile networks. Both can have difficulties.

[Tammer]

Thanks for replying. I haven’t complained yet as the mod on here reached out to me to try to resolve things.

i live in Scotland and have no idea how to tell what type of smart meters they are unfortunately.

i will put in an email complaint.

[geoffers]

Originally Posted by Tammer

4. They have asked for a video of the electricity meter cycling through displays so they can see what the problem is (with no meter reading obvious) .... 5. They cannot access a youtube video....

Maybe post the youTube video here, then send them a link to the posting (click on the 3-dots top right and select "copy post link")

The format to emebed youTube is this (NB replacing the curly brackets with square brackets)
{video=youtube_share;xxxxxxxxxxx}https://youtu.be/xxxxxxxxxxx{/video}

so in the example below you would replace the 2 "xxxxxxxxxxx" strings with "D6S_TMd7Jkw"
https://www.youtube.com/watch?v=D6S_TMd7Jkw

[Tammer]

I can try to embed the video although eon next said they couldn’t open web links due to security concerns.

[Tammer]

Electricity smart meter video -

[meldrewreborn]

@Tammer

At one point it does display 00408kWh which to me is some sort of reading. assuming it started from zero, would 408 units consumed by 11 December seem reasonable?

[meldrewreborn]

It seems to say a heading of "Load limit status " then in larger type Inactive

Then "time" 11:51:**

Then "Date" 11=12-24

Then a reading 408kWh

Then back to Load limit.

I'm no expert but it doesn't look a happy bunny to me.

[Tammer]

@meldrewrebornThanks

Yes I feel that way too! I guess that 408 could be the reading. I wasn't sure if it was a throughput type of reading, or a daily total or something else.

[meldrewreborn]

@Tammer

Now you need to get somebody to take notice - are in in contact with any of the forum staff?

Perhaps @Anasa_EONNext or @Indyk_EONNext could assist with alerting customer services to this matter.