[garyfrog]

i just tried getting onto the

Next Reward Days Fixed 18m v2
but when i try i get rejected as i am a existing customer is this tarriff only for new customers

i

[meldrewreborn]

@garyfrog

it might need a call to customer services, if it’s still current then no good reason for you to be rejected.

[Poppy_EONNext]

Hey @garyfrog 🙂

When you say it's been rejected, have you received communication from us to say you are not eligible? or are you getting an error when you try and switch?

You can find out more information here - NEW Next Reward Days Fixed 12m tariff! - Let us know how you get on and if you've managed to switch 🙂

[garyfrog]

@Poppy_EONNext whats happening is when i fill out the online form in the tarriffs section it just says "i am already a customer i need to sign in" so i signed in and it just took me to my home page and no sign of the tarriff i was trying for totally discarded it and yes i do have a smart meter and in good credit
can you please help me with getting this tarriff please
thank you 😁

[garyfrog]

@meldrewreborn thank you

[garyfrog]

@Poppy_EONNext
i just tried to sign up for it again but it shows a different tarriff after i try to sign up
it shows this tarriff before i try to sign (Next Reward Days Fixed 18m v3)
but after i go to the page and try to sign up it shows this tarriff wich works out slightly more expensive and no sign of the 3 free days over christmas (Next Reward Days Fixed 18m v2)
whats going on here

[garyfrog]

@Poppy_EONNext
i just tried it again and now the standing charge went up within the space of 10 minutes
it is the same tarriff as before but now instead of 55p standing charge its now 59.83p
is that even legal
whats going on here

[garyfrog]

@Poppy_EONNext
it still will not let me on that tarriff Next Reward Days Fixed 18m v3

i am still getting this message

It looks like we already supply energy 
to this property.

Lets get you to the right place.
Just moved?
If we're your new home's energy supplier, follow the link below and we'll get you set up.
Recently moved inExisting customer?
If we already have your details and you have an online account or need to create one, click below.
Log in/Register

why wont it still not let me on this tarriff
looks like its not letting me on this tarriff as i am already a customer and that is not right ☹

[meldrewreborn]

@garyfrog

online didn’t work for me but the phone did!

[garyfrog]

@meldrewreborn
ok cheers i will give them a ring tommorrow