My bill/statement arrived this morning dated 3 Dec 2024. So far so good.
on the electricity side, under "could you save money and pay less?" I'm told that your cheapest tariff for electricity is Next Reward Days fixed 12m V2, and I could save £40.47 by switching.
Except I can't switch to that tariff because V2 has been replaced by V3. And V3 can't save me anything at all because the unit rate is higher than my current Next Fixed 12m v28 by 1.34p per kWh (vat inc) while the standing charge is exactly the same!!
Now if I were on say Next Flex it might save me money, but that's academic because I'm not on that tariff. The statement claims that I could save £40.47 a year, but on the v3 rates it would not be possible to save that amount at my level of consumption, nor in fact would it be possible to save anything at all ( i can't see V2 tariff rates only V3).
While I appreciate that this is meant to assist customers it clearly doesn't in this case.
Could I suggest that advertised switching options remain valid for 1 week from date of statement, and that more care is taken to compare the advertised option with the customers actual tarrif details.
Interestingly, the claimed reduction was only for electricity, for gas I'm apparently on your cheapest tariff, but can i trust that?
on the electricity side, under "could you save money and pay less?" I'm told that your cheapest tariff for electricity is Next Reward Days fixed 12m V2, and I could save £40.47 by switching.
Except I can't switch to that tariff because V2 has been replaced by V3. And V3 can't save me anything at all because the unit rate is higher than my current Next Fixed 12m v28 by 1.34p per kWh (vat inc) while the standing charge is exactly the same!!
Now if I were on say Next Flex it might save me money, but that's academic because I'm not on that tariff. The statement claims that I could save £40.47 a year, but on the v3 rates it would not be possible to save that amount at my level of consumption, nor in fact would it be possible to save anything at all ( i can't see V2 tariff rates only V3).
While I appreciate that this is meant to assist customers it clearly doesn't in this case.
Could I suggest that advertised switching options remain valid for 1 week from date of statement, and that more care is taken to compare the advertised option with the customers actual tarrif details.
Interestingly, the claimed reduction was only for electricity, for gas I'm apparently on your cheapest tariff, but can i trust that?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
