Last week I advised I had a short term financial issue which would be sorted by next month. I was advised to cancel my direct debit and restart it. I am currently on hold to EON next but have tried emailing and was advised I can reset the date online (I can't) and then everything would be resolved or I could phone directly and speak to someone to do this....guess what....I can't.
Can someone recontact me to actually get this resolved or am I paying on receipt of bill forever?
Last edited by DebF_EONNext; 21-11-24 at 11:05.
Reason: (more context to title)
Hey @Jonno1974 welcome to the community I'm Deb one of the senior coordinators on the community. This forum is primarily customer to customer so if you are having trouble we would usually direct you to customer services. However let's see if we can do a bit of troubleshooting and see if there is anything we can help with on the forum 😀
When you try to set up your direct debit online are you getting any error messages?
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
I'm so glad to hear that 😊 Out of interest did the energy specialist you spoke to give any indication as to why you were having trouble with it online? This should have been something you were able to do in your online portal so it would be interesting to know in case we see anyone else with the same issue.
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