Can l ask what happens to the old meters once they are taken out?
l received you had smart meters fitted & old meters taken out, gas meter reading ok, but electric meter reading has jumped & l am billed for 14 days £800. Please can you help?
The old electric meters are refurbished, and then sold off as there is a strong market for conventional meters outside of the domestic metering market.
Gas meters are broken up and the metal sold for scrap.
When your meters were changed, the engineer should have left a card by the meters with both the readings from the old meters and the initial readings from the new meters. Check that the readings are correct on your billing statements. If not, you will need to phone Customer Services to get them to look into it.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@retrotecchie
Hi thank you, sent an email & got nowhere really. So l rang the customer service & the nice lady agreed with me the meter reader had probably put 5 instead of 2 , she is going to get it changed it will take couple of days.
Thank you so much, no more lying on the floor to get a gas meter reading.
@retrotecchie
Hi further update after eonext taking the £800 off the electric bill l was left with £95 to pay, which seemed an awful lot for 14 days, so l called again & tonight they have credited my account with £50. Leaving £45 to pay which lm ok with.
many thanks.
@Outtawork I know it's been some time since your update was posted - but thank you for letting us know everything worked out in the end, that's great to hear. If you ever need anything else - pop back, don't be a stranger 😁
🌳Together we can work to achieve a more sustainable Future 🌳
Hi l still have to give monthly readings as the smart meter is unable to do this, occasionally l get a daily or weekly reading, so l still have to lay on the floor to read the gas meter.
Lesley
you may want to register for the priority service register - you can then have your meter reader- perhaps quarterly . Alternatively if your in home display is working you might be able to get a reading from that.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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