Variable direct debit

Level 1

1 Day Ago

211 views

I am currently on next flex tariff with £800 credit. If I switch to variable direct debit will EON next refund my credit

2 Replies

Level 92

retrotecchie

1 Day Ago

@Pianoman

You can request a refund of the credit, or you can just leave it sat there and they will take your monthly variable payments from the balance until the credit is all used up. In either case, switching to VDD will need a phone call to Customer Services to arrange.

Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.

Level 52

Tommysgirl

22 Hours Ago

@Pianoman

@retrotecchie 's advice is 'spot on'. You might find when you call Customer Services that they'll try to persuade you to stay on a fixed Direct Debit, but insist you want to change to variable. They'll be able to change it while you're on the phone. Get the name of the person you're speaking to as a point of reference, and maybe ask them to email you that they've changed your payment method to variable Direct Debit.