OFGEM sent me the following in relation to the setting of Direct Debits.....
"Suppliers are required to take all reasonable steps to ensure that fixed direct debit payments are based on the best and most up to date information they have about customers’ consumption levels.
Under Condition 27 of The Supply Licence Conditions:
Italicised words are by me.
I am of the opinion that if the supplier relies on industry supplied EAC data in preference to information they hold themselves from customer readings, then the supplier is in breach of their licence conditions. And I'm not certain if requests sent from Eon Next requesting (demanding?) changes to a customers DD comply with the requirement to "provide to each such domestic customer an explanation in clear, plain and intelligible language of the basis upon which a fixed amount (and any variation of that fixed amount) has been determined." What do you think?
"Suppliers are required to take all reasonable steps to ensure that fixed direct debit payments are based on the best and most up to date information they have about customers’ consumption levels.
Under Condition 27 of The Supply Licence Conditions:
- The supplier must provide to each such domestic customer an explanation in clear, plain and intelligible language of the basis upon which a fixed amount (and any variation of that fixed amount) has been determined.
- The supplier must ensure that the fixed amount of the regular direct debit payment is based on the best and most current information available (or which reasonably ought to be available) to the supplier, including information as to the quantity of electricity which the licensee reasonably estimates has been or will be supplied under the relevant domestic supply contract"
Italicised words are by me.
I am of the opinion that if the supplier relies on industry supplied EAC data in preference to information they hold themselves from customer readings, then the supplier is in breach of their licence conditions. And I'm not certain if requests sent from Eon Next requesting (demanding?) changes to a customers DD comply with the requirement to "provide to each such domestic customer an explanation in clear, plain and intelligible language of the basis upon which a fixed amount (and any variation of that fixed amount) has been determined." What do you think?
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
