[Prettyeyez]

I agree with @meldrewreborn

it appears that the criteria is not clear. I called up this morning and the person that I spoke didn’t have much understanding about the scheme and has put me on hold for about 10 mins, she came to me reading some blurb for which I didn’t understand and I asked her to explain it to me.

I stated that my situation is the same as last year but no one has contacted me.

She advised that she would look into this for me but did say it looks like I’m not eligible. But again she couldn’t explain why and said she will ask the relevant team and get back to me in an hour or so.

This is really frustrating as I just want a clear answer to what the criteria is, simple.

I’m unsure if your income is part of the criteria and if so what does that entail?

Clear answers are needed in plain English please.

The temperature has dropped even further and seeing snow for the first time today. However, I’m still using a hot water bottle and a throw throughout the day as I’m too scared to increase my heating bill without knowing if I will be on a reduced tariff or not.

Transparency is needed here.

[meldrewreborn]

@Prettyeyez

Given you’ve not been invited, and only about 1% of customers will be, I think you should look to deal with the issue of your Direct Debit and your current tariff as I advised earlier.

personally I’d always opt for keeping warm over saving money.

A water in a national newspaper has pointed out that during a recent stay in prison they were warm, fed well and even had immediate access to an NHS dentist . Perverse incentives abound it seems.

[Prettyeyez]

@meldrewreborn

I have already resolved my DD, and they have lowered my payments to my original amount. I also submit regular meter readings so there are no issues with the charges.

I agree, keeping warm is priority, however, I do not wish to be in a position where I cannot afford to pay my bill or have to choose between keeping warm or buying food.

For me it’s not just about saving money, it’s about having the money to eat healthy food (I won’t go into details here as to why as it’s personal).

Last year I didn’t have to worry about putting on the heating as it was affordable because of the scheme.

Of course I do understand that I might not be eligible the but I just wish to know where I stand.

I appreciate your input as always.